On the status page you can see at any time whether everything is running – for Game servers, Ordering and setup, Panel and Client area. Plus current incidents, scheduled maintenance and the incidents of the last 30 days.
Automatic reporting
We constantly check whether all server machines are reachable. If one stops responding:
- the incident appears automatically on the status page and as a notice in the client area,
- you get an email if one of your servers is affected,
- and once everything is running again, a second email saying the issue is resolved.
Your data is safe during such an incident – affected servers are only temporarily unreachable.
What you can do
- If the issue is resolved and your server is still off, simply restart it on the server page.
- The status page says everything is fine, but your server isn't running? Then it's usually the server itself – see My server won't start.
- Report an issue on the status page opens a ticket with us directly.
We announce scheduled maintenance in advance on the status page and as a notice in the client area.