With automatic payment you don't have to worry about renewals: invoices are charged to your saved payment method on the due date.
Which services?
- Game servers – optional, you switch it on or off per server.
- Nexus VPS – always, a VPS only runs with automatic payment.
Switching it on
- When ordering: at checkout, when paying via Stripe, tick “Automatically charge future invoices …”. The payment method you are paying with is saved.
- Later: client area → Automatic payment (under your account). Save your card (or another payment method offered there) and switch on the servers you want.
- On the server: the server page shows under Automatic payment whether it is on – with a button to switch it on or off.
Nothing is charged when you save a payment method. Your payment details are stored securely with our payment provider Stripe, not with us.
How a renewal works
- About 7 days in advance you receive the invoice by email.
- On the due date, your credit is used first if it is sufficient.
- If not, the amount is charged automatically. Your server keeps running without interruption.
If a charge fails
For example because the card has expired: you receive an email with a link to pay the invoice directly. We try up to three times, two days apart. Best update your payment method under Automatic payment right away.
Switching off or changing
- Switch off a single game server: under Automatic payment or on the server page. You then pay its invoices yourself again.
- Change payment method: simply save a new one, it replaces the old one.
- Remove payment method: automatic payment is then off for all servers.
See also: Which payment methods are available? · Top up credit and pay automatically