If an invoice isn't paid on the due date, the server is suspended. Your data is kept.
- Open the unpaid invoice in the client area under Invoices.
- Pay it from your Credit or by bank transfer.
- As soon as the payment has been booked, the server runs again automatically.
If the invoice stays unpaid for longer, we'll send reminders. A few days after the due date, the server is deleted along with all its data – the exact deadline is stated in the reminder email. If the suspension is a mistake, please send us a ticket.