Help
How can we help?
Verbinden & Ports
- How do I connect to my server?
- Which ports does my server have, and can I get more?
- Reinstalling your server
- Start, stop and restart your server – and “Kill”
- The Console: sending commands and reading errors
- Changing settings via “Startup variables”
- Admin and server passwords: where do I find them?
- Renaming your server
- Manage players (kick, ban, whitelist, admins) and game settings
Dateien, Mods & Plugins
- Uploading files and mods via SFTP (FileZilla)
- Mod update available: notice for Workshop mods
- Choosing mods from the Steam Workshop (DayZ, Arma 3, ARK, Squad)
- One-click packages: Namalsk, Deer Isle, Expansion, Altis Life, KP Liberation
- Minecraft: install a modpack (Modrinth and CurseForge)
- Minecraft: update a modpack
- Minecraft: change the server version and install plugins
- Import your save from your old host (moving service)
- The file manager in your browser
- Booking and using a MySQL database
Backups & Zeitpläne
Wenn etwas nicht läuft
Bezahlen & Tarif
- Topping up Credit and paying automatically
- Book more or less memory (upgrade and downgrade)
- CPU performance: what do Standard, Performance & co. mean?
- How do I cancel, and what happens to my data?
- Choose a billing period: discount for 3 or 12 months
- Which payment methods are available?
- Paying by bank transfer: what to keep in mind
- When will I get my invoice, and when is it paid?
- My server is suspended – what now?
- Why is there no VAT on the invoice?
- Withdraw a cancellation
- Gift cards and voucher codes
- Free trial: how does the trial server work?
Konto & Freigaben
- Inviting friends as co-managers
- Enabling two-factor login and passkeys
- What permissions do Viewer, Moderator and Co-admin have?
- Forgotten or changing your password
- Changing your email address or postal address
- Which emails have you sent me?
- The monthly report by email
- Switch language: German or English
Webspace, Domains & E-Mail
VPS
Extras & Community
Nothing suitable? The operator will reply personally, usually within a few hours.